Frequently asked questions
What type of wax do you sell?
We specialize in soft wax that’s beginner-friendly, gentle on skin, and perfect for both personal and professional use.
Are your waxes safe for sensitive skin?
Yes. Our formula is designed to be gentle, low-temperature, and effective for even sensitive skin types.
Does this wax require strips?
Yes — because this is a soft wax, it should be used with muslin cloth or pellon waxing paper for best results.
How long does shipping take?
Orders typically ship within 1–2 business days. Delivery time depends on the carrier and your location.
Do you offer local pickup?
Yes! Local pickup is available at our warehouse at 1166 N Azusa Ave, Covina, CA 91722. You’ll receive a message when your order is ready.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link.
Do you accept returns?
For hygiene and safety reasons, we do not accept returns once a wax product has been opened or used.
My item arrived damaged—what do I do?
Contact us within 48 hours with photos, and we’ll take care of it right away.